Legal
Privacy Policy
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At Noily's Window Treatment & More we value your privacy. This Privacy Policy explains what personal data we collect through this website, the purposes for which we process it, and what your rights are, in accordance with Law No. 8968 on the Protection of Individuals with regard to the Processing of their Personal Data and its regulations, in force in Costa Rica.
1. Data controller
Noily's Window Treatment & More (hereinafter, "Noily's" or "we"), [legal name and corporate ID to be confirmed], with a commercial address in Guanacaste, Costa Rica, is responsible for processing the personal data collected through this site. For any questions about this policy you can write to us at noilyswindowtreatment@gmail.com.
2. What data we collect
We only collect the data you voluntarily provide when you complete the site's contact form:
- Full name.
- Email address.
- Phone number.
- Area of interest (products, services, or other).
- The message or inquiry you choose to send us.
We do not request or process credit card details, bank accounts, or any other payment data, since the site does not carry out online sales.
In addition, for security and to prevent form abuse, when you submit the form our server may transiently process your IP address. This data is temporary, is deleted automatically, and is not used to identify or track you.
3. Purpose of processing
We use your data solely to:
- Respond to your inquiries and requests for information.
- Prepare and send you quotes.
- Coordinate site visits, measurements, or installations.
- Follow up on the business relationship you initiate with us.
We do not use your data for third-party advertising or for purposes other than those described here.
4. Legal basis: consent
The processing of your data is based on the informed consent you give when you send us the contact form. You may withdraw your consent at any time by writing to the email address indicated, without affecting the lawfulness of processing carried out beforehand.
5. Data retention
We keep your data for as long as necessary to address your inquiry and, where applicable, to manage the resulting business relationship. When the data is no longer needed, we will delete it securely, unless a legal obligation requires us to retain it for longer.
6. Who we share data with
We do not sell, rent, or transfer your personal data to third parties. To operate the site and manage inquiries we rely on technology providers that act as data processors under our instructions, for example web hosting and email delivery services. These providers only access the data to the extent necessary to provide their service.
7. International data transfers
Some of our technology providers may store or process the data on servers located outside Costa Rica. In those cases we seek to ensure they maintain adequate protection measures equivalent to those required by Costa Rican law.
8. Your rights
As the data subject, you have the right to:
- Access the personal data we process about you.
- Request the correction of inaccurate or incomplete data.
- Request the deletion of your data when it is no longer necessary.
- Object to processing or revoke your consent.
To exercise these rights, write to us at noilyswindowtreatment@gmail.com. You may also contact the Agency for the Protection of Data Subjects (PRODHAB) if you believe your rights have not been addressed.
9. Data security
We apply reasonable technical and organizational measures to protect your data against unauthorized access, loss, or alteration. However, no transmission over the Internet is completely secure, so we cannot guarantee absolute security.
10. Minors
This site is intended for adults. We do not intentionally collect data from minors. If we detect that we have received a minor's data without the appropriate authorization, we will delete it.
11. Cookies and tracking technologies
This site currently does not use advertising cookies or analytics tools that track your browsing. If we incorporate such technologies in the future, we will update this policy and, where applicable, request your consent.
12. Changes to this policy
We may update this Privacy Policy to reflect changes in our practices or in applicable law. We will publish the current version on this same page, indicating the date of the last update.
13. Contact
If you have questions about this Privacy Policy or about the processing of your data, contact us:
- Email: noilyswindowtreatment@gmail.com.
- WhatsApp: +506 8876-0770.
- Our showrooms in Guanacaste, Costa Rica (see contact details).